Refund policy

We take great care in preparing and packaging every order. If your order arrives damaged or defective, please contact us within 7 days of delivery so that we can assist you.

Due to the nature of our products, we are unable to accept returns, exchanges, or refunds on items that have been opened, used, or partially used.

To report a damaged item, please email livorahomeco@gmail.com with your order number and clear photographs of the damage.

Where a refund or replacement is approved, we will provide further instructions and process the request as promptly as possible.